1. Presale and Founder memberships are offered before ORAA opens, at rates set by the Company. These rates are available for a limited period and quantity, and may be withdrawn or changed at the Company's discretion.

2. A Founder or presale rate applies to the membership term purchased. It carries into renewal only where the Member renews the same membership type continuously, without a break, and that type remains on sale. Any upgrade or change follows the rates in force at the time.

3. The opening date is provisional. The confirmed opening date will be communicated to every presale Member by email and through the ORAA app at least seven (7) days in advance.

4. Presale memberships activate automatically on the day ORAA opens to members. The full purchased term runs from that date, so no part of the term is used before opening.

5. A change in the opening date does not entitle the Member to a refund or compensation, as the membership term only begins once the Club is open.

6. Presale Members accept the activation date set out above. The start date cannot be moved, except under the freeze provisions in Section 6.

7. All other provisions of these Terms apply to presale memberships before and after opening.

• Company means ORAA Wellness Ladies Fitness Club L.L.C, Trade Licence No. 1570286 (Dubai Department of Economy and Tourism), Shop 1, Al Quoz Industrial Area 3, Dubai, UAE.

• Club or ORAA means the ORAA Social & Wellness Club at the above address, including its gym, studios, recovery zone and member areas.

• Club Team means the Company, its directors, managers, employees, coaches, contractors and consultants.

• Member means a woman whose membership application has been accepted by the Company and who holds an active ORAA access credential.

• Membership Tier means the level of access and privileges attached to the membership purchased, as published at the time of purchase. Tiers may be introduced, changed or withdrawn by the Company. A tier applies to the term purchased and does not automatically carry into renewal.

• Membership Agreement means the membership application and agreement completed by the Member, in print or through the ORAA app, together with these Terms.

• ORAA App means the ORAA mobile application and member portal used for bookings, access and account management.

1. ORAA is a women-only club. Membership and guest access are available to women only.

2. Membership is open to women aged 18 and above.

3. To join, the applicant must provide a valid Emirates ID or passport, a mobile number, an email address and an emergency contact.

4. All information provided must be true, complete and kept up to date. The Company may suspend or terminate a membership without refund where information is found to be false or misleading.

5. The Company may accept or decline any application at its discretion. Where an application is declined, any amount paid is refunded in full to the original payment method.

6. A Member is entitled to the facilities and services included in her Membership Tier, during the Club's published operating hours, for the term purchased.

7. Operating hours are published in the ORAA App, on the website and at reception. The Company may adjust hours for cleaning, maintenance, private events and public holidays, with reasonable notice where possible. Members are asked to leave the Club by closing time.

1. Club access is through the Member's personal NFC credential, issued through the ORAA App or as a physical credential provided by the Club. The credential is personal and non-transferable, and any physical credential remains the property of the Company.

2. If a Member's credential is used by another person, the Member's membership may be terminated immediately without refund. The person using it will be asked to leave and will be charged the guest fee of AED 550, which becomes payable by the Member if unpaid.

3. A lost or damaged physical credential is replaced for a fee in line with the Club price list.

4. The Member is responsible for keeping her ORAA App login secure, must not share it, and must inform the Club promptly of any unauthorised use. All activity on the account is the Member's responsibility.

1. Memberships are sold as six (6) month and twelve (12) month terms, paid in full in advance, together with any joining or administration fee shown at the time of purchase. Access begins once payment is received in full.

2. ORAA is a cashless club. Payments are accepted by card and approved digital payment methods only.

3. Members may pay through an instalment partner offered by the Club, such as Tabby or Tamara. The instalment plan is an agreement between the Member and that partner. ORAA treats the membership as paid in full, and any instalment issue is settled directly with the partner. Cancelling or defaulting on an instalment plan does not cancel or reduce the membership term or its obligations.

4. All prices are in UAE Dirhams and include VAT at the prevailing rate.

5. The Company sets the membership types, tiers, terms and prices on sale at any time. These may change, and are not guaranteed to remain available for new, returning or renewing Members.

6. Membership fees are non-refundable, except where required by UAE law.

7. Before the end of each term, the Club will contact the Member about renewal. A membership does not renew without the Member's confirmation and payment. Renewal is at the rates and tiers on sale at the time, subject to clause 1.2 for Founder Members.

1. Freeze requests are made through the ORAA App or by email to the Club, with at least seven (7) days' notice. Freezes cannot be backdated.

2. A freeze is not available during the first month of any membership term.

3. Allowances per term:

4. Each freeze is one full month. A block cannot be split into shorter periods or combined with another block.

5. Freezes are included in the membership at no charge. No freezes beyond this allowance are available, for any reason.

6. The membership end date is extended by one month for each freeze taken. The Club cannot be used while a membership is frozen.

7. Any unused freeze allowance expires at the end of the term and is not carried over or refunded.

1. A Member may upgrade to a higher Membership Tier or a longer term within one (1) month of her membership start date, by paying the difference at the prices on sale at the time. Upgrades follow the Terms in force on the date of the upgrade. After the first month, upgrades are not available for the remainder of the term.

2. Downgrades are not available.

3. Memberships are personal to the Member and cannot be transferred to another person.

1. Memberships are paid in full in advance for a fixed term. If a membership is cancelled or terminated for any reason, no refund is given for the remaining term, including where the Club is not used.

2. The Company may suspend or terminate a membership immediately where the Member:

   1. behaves in a way the Club reasonably considers harmful to other Members, the Club Team or the Club's reputation;

   2. is rude, aggressive, abusive or uses offensive language towards any Member, guest or member of the Club Team;

   3. breaches these Terms or the Club rules;

   4. sells or promotes private services, including personal training, or any products to Members or guests;

   5. breaches the privacy of others, including in changing rooms, showers or the recovery zone, or disregards the Club's modesty policy;

   6. smokes or vapes, consumes alcohol, or is under the influence of any prohibited or mind-altering substance on the premises;

   7. brings an animal onto the premises, other than an authorised assistance animal; or

   8. is otherwise considered by the Company, following written notice, to be unsuitable for continued membership.

3. On termination the Member must return any physical access credential issued by the Club.

1. ORAA is a members' club. Guest privileges depend on the Membership Tier and are available to VIP and Premium Members only.

2. VIP and Premium Members receive a guest credit allowance with their membership, as set out for their tier at the time of purchase.

3. Once the guest credit allowance is used, a Member may bring an additional guest for AED 550 per visit.

4. Each person may visit ORAA as a guest once only. To visit again, she must become a Member.

5. Guests must be women aged 18 and above, register at reception, show a valid Emirates ID or passport, and complete the health questionnaire before using the Club.

6. A Member is responsible for her guest's conduct. Guests follow the same rules and limitations of liability as Members.

7. The Club may refuse or end guest access at any time, and may change guest fees and allowances.

1. The Member confirms she is in good health and knows of no medical reason that would make exercise, heat or cold exposure unsafe for her. Each Member completes a Physical Activity Readiness Questionnaire (PAR-Q) on joining and updates it at least once a year, and informs the Club in writing of any change in her health that affects safe participation.

2. Every new Member completes a welcome session with an ORAA coach before starting her training programme.

3. Members must not use the Club while suffering from any contagious illness, infection, open wound or condition that may affect the health of others.

4. Coaches may stop any Member or guest from exercising in a way they consider unsafe. Their guidance must be followed.

5. ORAA follows a strict anti-doping policy. Banned or performance-enhancing substances are not permitted.

6. ORAA is smoke-free, including vapes and e-cigarettes. Alcohol and prohibited substances are not permitted, and no one may use the Club under their influence.

7. Members carry a towel while training, wipe down equipment after use, and return portable equipment to its place. Club equipment must not be removed from the premises.

8. Food is consumed only in Missed Call and other designated areas.

9. Members and guests use the Club and its facilities at their own risk.

1. Suitable activewear is required in all training areas. Denim, and clothing with studs or embellishments that may damage equipment, is not permitted.

2. Closed-toe, non-marking training shoes are required in the gym. In the Ride studio, Members wear the cycling shoes provided by the Club. Grip socks are required in the Megaform, Reformer and Barre studios. Bare feet are permitted only in the Calm studio.

3. Members remain modestly covered in changing rooms and the recovery zone and use the private changing cubicles provided. Nudity in shared areas is not permitted.

1. ORAA is a private, women-only space. The privacy of every Member is protected at all times.

2. Photography and filming are never permitted in changing rooms, showers, the recovery zone, the salon or during classes.

3. Elsewhere, personal photos and videos are permitted only where no other Member, guest or member of the Club Team can be identified without their consent. Live streaming is not permitted. Breaches may lead to termination and may constitute an offence under UAE privacy and cybercrime laws.

4. Phones are used on silent, with headphones for audio, so other Members are not disturbed.

5. Outside food and drinks are not permitted, other than water and sealed sports drinks in training areas.

1. Lockers are day-use only, secured with the Member's ORAA credential or PIN, and must be emptied before leaving.

2. Lockers are opened after closing each day. Items left inside are logged as lost property.

3. Valuables and cash should not be kept in lockers. The Company is not responsible for loss of or damage to items left in lockers or anywhere on the premises.

4. Lost property is held for two (2) months for valuables and electronics, and two (2) weeks for other items. Perishable or soiled items are discarded immediately. Unclaimed items may then be donated or disposed of.

1. ORAA studios (Megaform, Reformer Pilates, Ride, Barre and Calm) are for Members only. Class access depends on the Member's Membership Tier.

2. All classes are booked in advance through the ORAA App. Where a class is full, Members may join the waitlist and are notified if a place opens.

3. First-time attendees of any class format arrive fifteen (15) minutes early for a set-up and safety briefing.

4. Late entry is permitted within the first five (5) minutes of class. After that, entry is not permitted and the booking is recorded as a no-show.

5. Members are asked to cancel as early as possible, and ideally at least twelve (12) hours before class, so the place can go to another Member on the waitlist. There are no fees for cancelling or for a no-show. Repeated no-shows may restrict booking privileges.

6. Studios are used only during scheduled classes or with permission from the Club Team.

1. Personal training is available to active Members only and is delivered by ORAA coaches. External trainers are not permitted.

2. Sessions are purchased as packages, are non-refundable and non-transferable, and must be used within the package validity. Extensions require Club Manager approval with supporting evidence, such as a medical certificate.

3. Sessions cancelled less than six (6) hours in advance, or missed, are charged in full.

4. Each completed session is confirmed by the Member on the day.

5. If a Member's coach is unavailable, the Club may assign another qualified coach.

1. The recovery zone has a sauna and cold plunges, available to all Members.

2. Members shower before using the sauna and rinse before entering the cold plunge. Members follow the posted time limits and respect the quiet atmosphere of the space.

3. Members who are pregnant, or have heart, blood pressure or respiratory conditions, consult their doctor before using heat or cold therapy. Use is at the Member's own risk.

Hair, nail and massage services at ORAA are delivered by an independent salon operator under its own terms, pricing and booking policy. The Company is not responsible for services provided by the salon operator.

1. Missed Call is an independently operated café brand within the Club, with its own terms, pricing and payment system.

2. Retail purchases at ORAA are final. At the Club's discretion, unused items with original tags and proof of purchase may be exchanged or refunded within fourteen (14) days. Without a receipt, store credit may be offered instead.

3. Food, drink and perishable items are not exchanged or refunded unless faulty. A faulty item is repaired, replaced or refunded in line with UAE consumer protection law.

4. Approved refunds are returned to the original payment method within fifteen (15) working days.

1. Each promotion carries its own terms, which apply alongside these Terms.

2. Unless stated otherwise, offers cannot be combined, vouchers are single use, must be presented in original form, have no cash value and are not replaced if lost.

3. The Member's account must be active and fully paid to redeem any offer.

1. The ORAA name, logo, brand identity, interior design, content and concepts belong to the Company. They may not be copied, reproduced or shared with third parties for commercial use without written consent.

2. Content on the ORAA website and App is for personal use only.

1. The ORAA App is free to use. Standard mobile data charges from the Member's carrier apply.

2. By joining, the Member agrees to receive service communications by email, SMS, WhatsApp and push notification. Marketing messages can be switched off at any time in the ORAA App.

3. The Company processes personal data only to manage memberships, bookings, access, payments, safety and member communications, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Data is shared only with service providers that support these purposes and is not sold.

4. Members may request access to, or correction of, their personal data through the Club.

1. Feedback can be shared through the ORAA App, at reception or by email. The Club responds within seven (7) working days.

2. Defamatory statements about the Company, Club or Club Team on social media or any electronic channel may be an offence under UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

1. The Company may update these Terms, Club rules, operating hours, facilities and services for operational, regulatory or commercial reasons. Members receive at least five (5) days' notice, except in an emergency.

2. The Company may close all or part of the Club for maintenance. Closures of up to three (3) consecutive days carry no compensation. For longer closures of the whole Club, the membership end date is extended by the length of the closure.

3. The Company is not liable for changes to facilities, services or hours caused by government regulation or events outside its control.

These Terms and the Membership Agreement are the full agreement between the Member and the Company. They can only be varied in writing by an authorised representative of the Company. Verbal promises by any member of the Club Team that differ from these Terms are not binding.

1. To the extent permitted by UAE law, the Company and the Club Team are not liable for any injury, illness, loss, damage or theft suffered by a Member or guest while using the Club or taking part in any Club activity, whether on or off the premises.

2. Nothing in these Terms limits liability that cannot be excluded under UAE law, including liability for death or personal injury caused by the Company's gross negligence.

3. The Member indemnifies the Company and the Club Team against claims arising from her own or her guest's breach of these Terms or misconduct.

4. The Company is not responsible for areas, facilities or services outside its direct management, including the salon operator and Missed Call.

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. Any dispute falls under the jurisdiction of the Dubai Courts.

Questions about these Terms can be raised by calling 800 ORAA, through the ORAA App, at reception, or via www.oraawellness.com.